Support

Need help with Scenter? We read every message.

Contact

Email scenterapp@gmail.com. Please include your device, the app version (Settings in the app) and what happened. We aim to reply within 3 business days.

Common questions

How do I restore Scenter Plus on a new phone?

Open Scenter, go to the upgrade screen and tap “Restore purchases”, signed in with the same Apple ID or Google account you bought with.

How do I cancel my subscription?

On iPhone: Settings > your name > Subscriptions > Scenter. On Android: Google Play > Payments & subscriptions > Subscriptions > Scenter. Deleting the app does not cancel it.

Where is my collection stored?

On your device only. Scenter has no accounts. Deleting the app removes your collection, so keep your device backed up.

A fragrance is missing or something is wrong.

Use “Request a fragrance” or the feedback link in Settings, or email us.

Delete my data

Your app data is on your phone: delete the app to remove it. To delete anything we may hold, such as a support email, write to scenterapp@gmail.com.